Sparrow by e-solution

Five channels to reach your customers, one team to run them all

Email, SMS, WhatsApp, Messenger and Instagram: campaigns, transactional notifications, one-time codes and customer service. Ready-to-use platforms, documented APIs, and a single point of contact from Casablanca and New York.

Enterprises and public bodies Documented REST APIs CAN-SPAM and TCPA compliance
WhatsApp
Bonjour, votre commande #4521 a été expédiée et arrive demain.
Remis · 10:02
E-mailing
Vos offres de printemps, jusqu'à −40 % sur une sélection de rayons.
48 300 envoyés · 32,4 % d'ouvertures
SMS
Votre code de vérification est 385 214. Il expire dans 5 minutes.
Remis en 3 secondes
Our products

The right channel for each message

A promotional message, an order confirmation and a verification code don't follow the same rules. Each channel has its own — we know them.

E-mailing & serveur SMTP

Campagnes, automation et délivrabilité

La plateforme de campagnes et le serveur d'envoi dans un même abonnement : éditeur par glisser-déposer, segmentation, envois transactionnels par API et suivi de la délivrabilité.

  • Éditeur et modèles adaptés au mobile
  • Segmentation et scénarios automatisés
  • Serveur SMTP et API REST
  • SPF, DKIM et DMARC configurés
Learn more

SMS professionnel

Le message qui arrive en quelques secondes

Campagnes, rappels de rendez-vous et codes à usage unique, vers tous les opérateurs. Expéditeur à votre nom, routage direct et accusés de réception détaillés.

  • Envoi en masse et programmé
  • Codes à usage unique et double authentification
  • Expéditeur à votre nom
  • Accusés de réception par numéro
Learn more

WhatsApp Business API

Conversations, notifications et chatbot

Automatisez vos ventes, votre support et vos notifications sur la messagerie que vos clients utilisent déjà. Compte vérifié, modèles approuvés, chatbot et API.

  • Messagerie en masse et campagnes
  • Notifications transactionnelles
  • Chatbot et service client
  • Compte professionnel vérifié
Learn more

Messenger pour les entreprises

Boîte partagée, automatisation et publicités

Les messages envoyés à votre page Facebook arrivent dans une boîte partagée par vos équipes : les demandes courantes trouvent leur réponse seules, les autres vont à la bonne personne.

  • Boîte de réception partagée
  • Réponses automatiques et chatbot
  • Publicités click-to-Messenger
  • API REST et webhooks
Learn more

Instagram Direct pour les entreprises

Messages, stories et commentaires réunis

Messages directs, réponses aux stories et commentaires arrivent au même endroit. Vos agents répondent, envoient les visuels et concluent la vente sans changer d'outil.

  • Boîte de réception unifiée
  • Réponses aux stories et commentaires
  • Vente dans la conversation
  • API REST et webhooks
Learn more

Your customers. Their channels.

We reach them where they already are

A message stands a better chance on the channel your customer uses every day. You write the message; we make sure it lands.

Start with a single channel. Add the others the day you need them — same account, same API, same contacts.

Omnichannel platform

One account, five channels that hand over to each other

Your contacts, templates and analytics live in one place. The channel becomes a setting: pick the one that suits the message, and fall back to another when the first doesn't get through.

1

WhatsApp first

The message goes out on the most-read and cheapest channel.

2

Messenger and Instagram

The customer wrote to your page or under a story: the reply goes back where the conversation began.

3

SMS if undelivered

No WhatsApp, phone switched off: SMS takes over.

4

Email for the detail

Invoice, attachment, long-form content: email completes, it does not repeat.

One contact database

A single database for all five channels: one opt-out applies everywhere, an invalid number is never retried.

Cross-channel journeys

A follow-up that starts on WhatsApp and ends by SMS is written once, not five times.

One API, five channels

Same authentication, same request format, same webhooks. Switching channel doesn't mean rewriting the integration.

Comparable analytics

Delivered, read, clicked, rejected: all five channels in one table, comparable side by side.

Shared compliance

CAN-SPAM Act for email, TCPA for SMS, enforced by the FTC and the FCC. Consent, opt-out and send logs, whatever the channel.

One contact, one contract

One invoice, one SLA-backed support team that knows all five channels — not five vendors to coordinate.

The console

Five channels, one queue

Your agents do not switch tools depending on the channel. WhatsApp, email, SMS, Messenger and Instagram land in the same inbox, with the same customer history and the same canned responses.

Canned responses

Search a response… ⌘K
Greeting and welcome 6
Product information 8
Quotes and sales 9
Orders and delivery 12
Complaints and after-sales 10
Billing and payment 7
Satisfaction and loyalty 5
Closing the conversation 4
Omnichannel channels
WhatsApp 42
E-mailing 28
SMS 18
Instagram 16
Facebook Messenger 24
Viber 10
Live chat 12
Conversation with Emily Johnson
WhatsApp
Customer details EN
+1 347 555 0198
Today
Hi, I placed an order 4 days ago and I’d like to know when it will be delivered. 10:15
Hello Emily 👋
Thank you for contacting us. I’ll check the status of your order. Could you please provide your order number? 10:16
Yes, order no. CMD-45872. 10:17
Thank you. Your order is being shipped and is expected to be delivered tomorrow between 9:00 AM and 1:00 PM.
Order CMD-45872 In transit
Order date12/07/2026
Estimated deliveryTomorrow, 9:00 AM – 1:00 PM
10:18
Perfect, thank you so much! 10:19
Canned response Internal note Transfer
Type your message… Send
Queue (18) Assigned to me (6) Resolved
EJ
Emily Johnson
I placed an order 4 days ago and…
WhatsApp 2
LW
Liam Williams
Hi, can you confirm if the item is in stock?
Email 1
SC
Sophia Carter
Does this product come in black?
Instagram 2
MB
Michael Brown
I haven't received my order yet.
Messenger 1
AJ
Ava Johnson
What is the estimated delivery time?
SMS 3
DC
Daniel Clark
I'd like to return an item.
WhatsApp 2
OL
Olivia Lee
Thank you for your help!
Viber 1
JB
James Bennett
I have a question about the invoice.
Email 1
Load more conversations

Console preview. The conversations shown are fictitious.

Industries

Proven use cases, industry by industry

Retail and distribution

Promotions, confirmations de commande, avis de retrait.

Banking and insurance

Codes de validation, avis d'échéance, alertes de sécurité.

Education

Convocations, résultats, information aux parents.

Transport and logistics

Avis d'expédition, créneau de livraison, code de retrait.

Healthcare

Rappels de rendez-vous, résultats disponibles, prévention.

Associations and federations

Convocations, cotisations, informations urgentes.

Real estate

Confirmation de visite, relance des prospects, suivi de dossier.

Public sector

Convocations, avis officiels, campagnes d'information.

Customers

Trusted by

Enterprises, institutions and public bodies, in Morocco and abroad.

LafargeHolcim
Marjane
Royal Air Maroc
Barid Al Maghrib
ANAPEC
UNHCR
Decathlon
Conseil Économique et Social
ManpowerGroup
Al Barid Bank
Tenor
SOREC

Let's talk about your project

Tell us what you need: volumes, channel, systems to connect. We reply within one business day, with a costed estimate.

Message us on WhatsApp

or +1 (646) 727-6759 · New York