Sparrow by e-solution

Seven channels to reach your customers, one team to run them all

Email, SMS, WhatsApp, Live Chat, Messenger, Instagram and Telegram: campaigns, transactional notifications, one-time codes, customer service and an AI assistant. Ready-to-use platforms, documented APIs, and a single point of contact from Casablanca and New York.

Enterprises and public bodies Documented REST APIs CAN-SPAM and TCPA compliance
WhatsApp
Hello, your order #4521 has shipped and arrives tomorrow.
Delivered · 10:02
E-mailing
Your spring offers, up to 40% off selected departments.
48,300 sent · 32.4% opened
SMS
Your verification code is 385 214. It expires in 5 minutes.
Delivered in 3 seconds
Live Chat
The framework agreement sets payment at 60 days end of month.
Source: Framework agreement 2026, article 7.2
Our products

The right channel for each message

A promotion, an order confirmation and a verification code do not follow the same rules.

WhatsApp Business API

Conversations, notifications and chatbot

Automate your sales, support and notifications on the messaging app your customers already use. Verified account, approved templates, chatbot and API.

  • Bulk messaging and campaigns
  • Transactional notifications
  • Chatbot and customer service
  • Verified business account
Learn more

Email & SMTP server

Campaigns, automation and deliverability

The campaign platform and the sending server in one subscription: drag-and-drop editor, segmentation, transactional sending by API and deliverability monitoring.

  • Mobile-ready editor and templates
  • Segmentation and automated journeys
  • SMTP server and REST API
  • SPF, DKIM and DMARC configured
Learn more

Business SMS

The message that arrives in seconds

Campaigns, appointment reminders and one-time codes, to every operator. Sender ID in your name, direct routing and detailed delivery receipts.

  • Bulk and scheduled sending
  • One-time codes and two-factor authentication
  • Sender ID in your name
  • Delivery receipts per number
Learn more

Live Chat and AI assistant

An assistant connected to your data

A chat window on your website, connected to your documents and your systems. The assistant answers with its source cited, and hands over to an advisor when the request deserves it.

  • Indexed knowledge base
  • Sourced answers, never invented
  • Lookups in your ERP or CRM
  • Escalation to an advisor
Learn more

Messenger for business

Shared inbox, automation and ads

Messages sent to your Facebook page land in an inbox shared by your teams: routine enquiries answer themselves, the rest go to the right person.

  • Shared inbox
  • Automatic replies and chatbot
  • Click-to-Messenger ads
  • REST API and webhooks
Learn more

Instagram Direct for business

Messages, stories and comments together

Direct messages, story replies and comments all land in one place. Your agents reply, send the images and close the sale without switching tools.

  • Unified inbox
  • Story replies and comments
  • Selling in the conversation
  • REST API and webhooks
Learn more

Telegram for business

Unlimited broadcast, bots and groups

A channel broadcasts to all your subscribers as often as you decide, with no reply window. The bot handles routine requests, your agents take over in private.

  • Unlimited broadcast channels
  • Bots and automated journeys
  • Files up to 2 GB
  • REST API and webhooks
Learn more

RCS

Rich SMS, under your brand

The successor to SMS on Android: your verified logo and name in the conversation, carousels, buttons and read receipts. Automatic fallback to SMS when the handset doesn't support it.

  • Verified logo and brand
  • Carousels, buttons and images
  • Read receipts
  • Automatic SMS fallback
Contact us

Voice

Automated calls and voice response

The channel for those who don't read: appointment reminders by call, pre-recorded voice message, interactive voice response and one-time codes read aloud. Useful when the number isn't a mobile.

  • Automated calls and voice messages
  • Interactive voice response
  • One-time code read aloud
  • Voicemail detection
Contact us

Your customers. Their channels.

We reach them where they already are

A message stands a better chance on the channel your customer uses every day. You write the message; we make sure it lands.

Start with a single channel. Add the others the day you need them — same account, same API, same contacts.

Omnichannel platform

One account, seven channels that hand over to each other

Your contacts, templates and analytics live in one place. The channel becomes a setting: pick the one that suits the message, and fall back to another when the first doesn't get through.

1

WhatsApp first

The message goes out on the most-read and cheapest channel.

2

Messenger and Instagram

The customer wrote to your page or under a story: the reply goes back where the conversation began.

3

SMS if undelivered

No WhatsApp, phone switched off: SMS takes over.

4

Email for the detail

Invoice, attachment, long-form content: email completes, it does not repeat.

One contact database

A single database for all seven channels: one opt-out applies everywhere, an invalid number is never retried.

Cross-channel journeys

A follow-up that starts on WhatsApp and ends by SMS is written once, not five times.

One API, seven channels

Same authentication, same request format, same webhooks. Switching channel doesn't mean rewriting the integration.

Comparable analytics

Delivered, read, clicked, rejected: all seven channels in one table, comparable side by side.

Shared compliance

CAN-SPAM Act for email, TCPA for SMS, enforced by the FTC and the FCC. Consent, opt-out and send logs, whatever the channel.

One contact, one contract

One invoice, one SLA-backed support team that knows all seven channels — not seven vendors to coordinate.

The console

Seven channels, one queue

Your agents do not switch tools depending on the channel. WhatsApp, email, SMS, Messenger, Instagram and Telegram land in the same inbox, with the same customer history and the same canned responses.

Sparrow

Canned responses

Search a response… ⌘K
Greeting and welcome 6
Product information 8
Quotes and sales 9
Orders and delivery 12
Complaints and after-sales 10
Billing and payment 7
Satisfaction and loyalty 5
Closing the conversation 4
Omnichannel channels
WhatsApp 42
E-mailing 28
SMS 18
Instagram 16
Facebook Messenger 24
Viber 10
Live chat 12
Conversation with Emily Johnson
WhatsApp
Customer details EN
+1 347 555 0198
Today
Hi, I placed an order 4 days ago and I’d like to know when it will be delivered. 10:15
Hello Emily 👋
Thank you for contacting us. I’ll check the status of your order. Could you please provide your order number? 10:16
Yes, order no. CMD-45872. 10:17
Thank you. Your order is being shipped and is expected to be delivered tomorrow between 9:00 AM and 1:00 PM.
Order CMD-45872 In transit
Order date12/07/2026
Estimated deliveryTomorrow, 9:00 AM – 1:00 PM
10:18
Perfect, thank you so much! 10:19
Canned response Internal note Transfer
Type your message… Send
Queue (18) Assigned to me (6) Resolved
Emily Johnson
I placed an order 4 days ago and…
WhatsApp 2
Liam Williams
Hi, can you confirm if the item is in stock?
Email 1
Sophia Carter
Does this product come in black?
Instagram 2
Michael Brown
I haven't received my order yet.
Messenger 1
Ava Johnson
What is the estimated delivery time?
SMS 3
Daniel Clark
I'd like to return an item.
WhatsApp 2
Olivia Lee
Thank you for your help!
Viber 1
James Bennett
I have a question about the invoice.
Email 1
Load more conversations

Console preview. The conversations shown are fictitious.

Industries

Proven use cases, industry by industry

Retail and distribution

Promotions, order confirmations, pickup notices.

Banking and insurance

Validation codes, payment reminders, security alerts.

Education

Summons, results, information for parents.

Transport and logistics

Shipping notices, delivery slots, pickup codes.

Healthcare

Appointment reminders, results available, prevention.

Associations and federations

Summons, membership dues, urgent information.

Real estate

Visit confirmation, prospect follow-up, case tracking.

Public sector

Summons, official notices, information campaigns.

Customers

Trusted by

Enterprises, institutions and public bodies, in Morocco and abroad. The same organisations, whichever the channel.

LafargeHolcim
Marjane
Royal Air Maroc
Barid Al Maghrib
Al Barid Bank
ANAPEC
Conseil Économique, Social et Environnemental
Conseil National des Notaires
UNHCR
Decathlon
Mr.Bricolage
Kitea
ManpowerGroup
ASMEX
Tenor
SEMS
Amideast
Observatoire du Tourisme Maroc
Accolade
SOREC
Autoroutes du Maroc
Université Internationale de Casablanca
Université Privée de Marrakech
Laprophan
Amplitude RH
Yakeey
SAMA Immobilier
Le Comptoir des Montres
Bvlgari
Dsquared2

Let's talk about your project

Tell us what you need: volumes, channel, systems to connect. We reply within one business day, with a costed estimate.

Message us on WhatsApp

or +1 (347) 789-2280 · New York